Politique de remboursement

14-Day Return Policy

You may request a return within 14 calendar days. The return window begins the day after the carrier marks your order as delivered.

Customer-initiated returns: A 15% restocking fee applies when the return is due to customer preference or error, including a change of mind, ordering the wrong item, or selecting the wrong fitment. Original shipping charges and return shipping costs are non-refundable.

Returns caused by our error: If we shipped the wrong item, or the item arrives defective or damaged, no restocking fee applies. We will provide a prepaid return label or otherwise cover the return shipping cost, and the customer may receive an eligible full refund or exchange.

Requesting a Return or Exchange

  1. Open an RMA support ticket and select Exchange / Return & Refund.
  2. Include your order number, the item(s) you want to return, and the reason for the request.
  3. Wait for RMA approval and return instructions before shipping your item. Customer support typically responds within 72 business hours.

Return Eligibility

To qualify for a return:

  • The return request must be submitted within the 14-day return window.
  • The product must include all major parts and components.
  • The original packaging must be included. Opened packaging is acceptable.
  • The returned item must arrive at our warehouse before a refund can be issued.

Return Addresses

United States
Attn: Amazing Auto RMA Dept. - (YOUR RMA Ticket #)
7281 Telstar Road
Ferndale, WA 98248
USA

Canada
Attn: Amazing Auto RMA Dept. - (YOUR RMA Ticket #)
2289 135A Street
Surrey, BC V4A 9V2
Canada

Returns and Refunds

  • Write your RMA ticket number and order ID on a note and place it inside the package.
  • Ship the item to the return address provided in your RMA instructions.
  • After the return is received and inspected, the eligible refund will be issued to the original payment method. The 15% restocking fee is deducted only from customer-initiated returns; it does not apply when the return is caused by our error.

Exchanges

  • For customer-initiated exchanges, return shipping costs are non-refundable, and we cover the outbound shipping cost for the approved replacement item. If the exchange is caused by our error, we cover both return and replacement shipping.
  • Repack the item in its original packaging.
  • Include your RMA ticket number, order ID, and requested replacement SKU inside the package.
  • Follow the shipping instructions provided in your RMA ticket.

For return or exchange assistance, contact Amazing Auto Customer Support.