I tried for a week and a half to contact customer service. I called numerous time but their phone system would not connect to their voicemail to leave a message. I filled out an online support ticket and waited days for someone to contact me. By the time I received a phone call the return window closed. The person who called spoken broken English and was very difficult to understand. I was missing the bolts, washers, and lock nuts for one of the seat swivels. Customer service kept wanting me to take pictures of the missing bolts. Hard to take pictures of something you didn’t get. Also, the driver’s side swivel won’t rotate completely because of the battery and battery harness underneath the driver’s seat. I tried to ask what I could do to fix the problem. Customer support was vary rude and stopped responding to me. I eventually used the bolts, washers and lock nuts, but their phone system main issue is still unresolved. (The driver’s seat doesn’t fully rotate.)
Regulations for perfect fit works great
I checked with neighbors and tried contacting the seller. I did not receive my package. At this point because of the lack of customer service, I will not bother to pay the clearance price again.
The rack is really great at this price. Had a little bend from shipping, but it straightened up easily and didn't mark the finish at all. Complete set of hardware and straightforward to put on (took just over an hour, and I was adjusting for solar. You'll need some larger washers if you move the crossbars around.
The valance I got was metal instead of the acrylic shown. The curve isn't exactly right for the sprinter, but it's close enough. Looks good, and there is no noticeable wind noise at highway speeds.
Wish I would have bought it when they packaged the ladder with the rack.
I installed this on the passenger front seat in my 2008 Express 1500 Explorer. Despite the specs specifying that it is not for a power seat, It installed and works perfect. I did have to trim the bottom of the seatbelt cover on the left side of the seat. You also need to ensure that the seat is up all the way before turning.
